Frequently Asked Questions

Q.) What does a typical Internet install look like on my home or business?

A.) A typical installation uses a 16" dish mounted to the exterior of the house, usually on a corner or roof.  To the right is a picture of a typical installation.

Q.) How does Celerity Broadband deliver high speed broadband to my home or business?

A.) Celerity Broadband uses a high speed fiber backbone and state-of-the-art wireless equipment to deliver high speed broadband to each subscriber.  Click here for a system overview.

Q.) Is the amount of data I can download or upload limited?

A.) Unlike many services such as Satellite and Cellular which have "hidden" data caps......Celerity Broadband has NO DATA CAPS whatsoever...nothing hidden....no catches....DATA CAPS don't exist with our service period,  feel free to stream as much video content as you would like!

Q.) How is Celerity Broadband's equipment connected inside of my house or business?

A.) Celerity's indoor equipment is nothing more than a power supply and a customers standard broadband router.  If you have had to move or unplug your equipment please click here to view our standard connection diagram.  This should be everything you need to get back up and running.

Q.) How is Celerity Broadband's equipment connected inside of my house or business?

A.) Celerity's indoor equipment is nothing more than a power supply and a customers standard broadband router.  If you have had to move or unplug your equipment please click here to view our standard connection diagram.  This should be everything you need to get back up and running.

Q.) I purchased a new router, how do I get it connected to the Celerity Broadband Network?

A.) Celerity uses two different methods for customers routers to connect to our network.  If their is a sticker on your power supply with PPPoE username and password your configuration is PPPoE otherwise we use DHCP for the router configuration. As always if you need help please call us!

Q.) I am having difficulty sending email with Microsoft Outlook or other email software?  Receiving email works fine, what is my issue?

A.) Celerity Broadband blocks the standard outgoing email port 25.  We view this as a security risk to the integrity of our network.  The truth is 95% of all email systems today utilize the more secure outbound mail ports such as 587.  Our network supports all of the outbound secure mail ports, just change your outgoing server in your email client to one of these and your mail will send as normal.  Please view this setup document for more info:  Secure Email Setup

Q.) How to I pay for my monthly Internet Service?

A.) Celerity Broadband requires auto-pay for all Internet Accounts, auto pay can be done via Credit, Debit or E-Check.

Celerity Broadband LLC

20570 Griese Pl. STE B

Pierre, SD 57501

1-605-224-0442 / 1-866-383-8686

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